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If by any chance your goods are faulty we will give a full refund of the goods.We are not held responsible for lost or damaged goods by Australia Post. We recommend using express post with signature.

Items returned must be in a new and unused condition and are the responsibility of the customer until they reach Byron Bay Rolling papers.

Goods must be returned within 7 days of receipt, in their original condition and packaging

We would recommend retaining your tracking number, as we cannot be held responsible for packages lost in transit to us

Under no circumstances, may items be returned to us if they have been used.

We reserve the right to refuse a refund or exchange on a return if they do not meet our returns policy


Please note that all returns for either damaged/faulty goods must be confirmed Byron Bay Rolling Papers  by either phone, fax, post or e-mail. Any goods sent back without prior consent from Byron Bay Rolling Papers will be sent back at your cost.

Packaging Information

All orders are sent in plain packaging. There is no labeling on the boxes or envelopes to indicate what the contents might be. The address label contains your delivery address and a  order number. Australia Post requires us to have a return address label on your parcel. This is shown as:




PO Box 298

Byron Bay

NSW 2481


Orders placed before 3.30 pm (Monday-Friday) are dispatched from our warehouse the same day, subject to stock availability. Orders placed after 3.30pm  during the week or at weekends are processed and dispatched the following working day.


International Orders

Shipments outside of Australia.Maybe subject to import duties and taxes, which are the responsibility of the recipient.  Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost.  Please contact your customs office for more information.

 Please note:  Some of these items might be taxed as tobacco products and/or need to be labelled or packaged accordingly in some countries. It is the customer's responsibility to pay all appropriate taxes and comply with any tobacco rules & regulations (labeling Marketing, Packaging, Advertising, etc..)